Kiraya11 Terms & Conditions — Please read before use

1 Introduction & Scope

These Terms & Conditions apply to the kiraya11.net website and its associated mobile application. kiraya11 is an online Sports Betting and gaming platform serving users in Bangladesh.

These terms form a legally binding agreement between you and kiraya11. Using the platform means you have read, understood, and accepted the full Terms & Conditions. This agreement grants you the right to access kiraya11's services for personal, non-commercial use.

Kiraya11 reserves the right to update these Terms & Conditions at any time. Notice of changes will be posted on the website. Continued use of the platform after any update constitutes acceptance of the revised terms.

2 Account Registration & User Responsibilities

To register with kiraya11, you must provide accurate and up-to-date information. Opening an account with false information or misrepresenting your identity is strictly prohibited.

Each user may register only one account. Creating multiple accounts under the same identity, or managing an account on behalf of someone else, is a violation of kiraya11's rules and may result in account termination.

• Keep your account password and login credentials strictly confidential.
• Report any unauthorised access to us immediately.
• You are responsible for all activity that takes place on your account.
• You may not allow any third party to use your account.
• Any changes to your account information must be reported to kiraya11 promptly.

3 Age Verification & Identity Confirmation

You must be at least 18 years old to register and use kiraya11. Use of the platform by minors is strictly prohibited.

Kiraya11 may request valid identification documents at any time for identity verification. This may include a National ID (NID), passport, or driving licence copy. Withdrawals may be restricted until verification is complete.

• Registering with a false age will result in immediate account closure.
• Deposited balances may be forfeited.
• Completing the KYC (Know Your Customer) process may be mandatory.

4 Deposit, Withdrawal & Payment Policy

Kiraya11 supports mobile banking, e-wallets, and other approved payment methods. All transactions must be carried out using your own verified payment method.

Use of third-party payment methods is prohibited. If different payment methods are used for deposits and withdrawals, additional verification may be required.

• Minimum deposit and withdrawal limits are set and subject to change.
• Withdrawal processing typically takes 1–3 business days.
• Kiraya11 reserves the right to withhold payments in cases of fraudulent transactions.
• There are no fees on deposits; however, payment provider fees may apply to withdrawals.
• Our AML policy is strictly enforced to prevent money laundering.

5 Bonus & Promotion Terms and Conditions

All bonuses and promotional offers on kiraya11 are subject to specific terms and conditions. Each bonus may carry its own wagering requirements, expiry period, and maximum cashout limit.

Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering is completed. Withdrawing before meeting the bonus conditions may result in the bonus being forfeited.

• Multiple bonus claims from the same household or IP address are not permitted.
• Kiraya11 reserves the right to investigate any suspected bonus abuse.
• Promotional offers may be changed or cancelled at any time.
• The welcome bonus applies to first-time deposits only.
• Detailed Bonus Terms Promotions Available on the page.

6 Betting Rules & Settlement

All bets on kiraya11 are settled in accordance with standard Sports Betting rules. Once a bet is accepted, it is considered final and generally cannot be cancelled.

Odds in live betting change in real time. If a bet is accepted at incorrect odds due to a technical error, kiraya11 reserves the right to void that bet.

• If an event is cancelled, your bet will be refunded.
• Specific rules apply to rescheduled events.
• In the event of a dispute over scores or results, data from official sources is final.
• System bets and combo bets are subject to separate rules.
• Maximum bet limits vary by event and market.

7 Prohibited Activities & Fraud Policy

The following activities are strictly prohibited on the kiraya11 platform and may result in account termination and legal action.

• Using kiraya11 for money laundering or any illegal financial activity.
• Using bots, automated software, or hacking tools.
• Match fixing or attempting to influence any sporting event.
• Abusing bonuses or using arbitrage betting strategies.
• Attempting unauthorised access to another user's account.
• Operating multiple accounts under false identities.

8 Account Suspension & Closure Policy

Kiraya11 reserves the right to temporarily suspend or permanently close accounts without prior notice in the following circumstances.

• Violation of these Terms & Conditions.
• If fraud or money laundering is suspected.
• If valid identity verification documents are not submitted.
• No account activity for an extended period (12+ months).
• At the user's own request (self-exclusion).

Before an account is closed, you will be given the opportunity to withdraw any valid balance; however, this may not apply in cases of terms violation.

9 Responsible Gaming Policy

Kiraya11 firmly believes in responsible gaming. We want our users to enjoy entertainment in a healthy and controlled manner. Gaming should never be a source of financial hardship.

• You have the option to set a deposit limit.
• A self-exclusion option is available.
• A cooling-off period can be set.
• Betting history and transaction reports are available to view at any time.

For more details, visit our Responsible Gaming Visit the page.

10 Privacy & Data Protection

Kiraya11 is committed to protecting your personal information. We never sell your data to third parties. Your information is used solely for service delivery, verification, and legal compliance.

For full details on how your information is collected, stored, and used, please see our Privacy Policy Available on the page.

11 Dispute Resolution Process

For any dispute or complaint, please contact kiraya11's customer support team first. We aim to respond within 72 hours.

If the matter is not resolved by customer support, you may escalate your complaint to the relevant licensing authority. All disputes will be settled under applicable international online gaming laws and jurisdiction.

• To submit a complaint, email us at: [email protected]
• Please include your account ID and full details with your complaint.
• Kiraya11 will conduct an impartial investigation into any fraud allegations.

12 Terms Update Policy

Kiraya11 reserves the right to modify, update, or revise these Terms & Conditions at any time. Changes take effect immediately upon publication on the website.

For significant changes, notice may be sent to your registered email. Continued use of the platform after any update will be considered acceptance of the revised terms.